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POLICIES AT JEWELRY BUNKER

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about our working hours.Please don’t hesitate to contact us if you have any questions!

EXCHANGE AND REFUND POLICY

There are no refunds or returns unless there is a damage on the product or a shipping mistake on our behalf. On these occasions, kindly contact us jewelrybunker@gmail.com  or 0768992814. We shall need photos of the item/s with the issue. We shall then process your return or refund.

Damage or Order mistake

Kindly inspect your order upon receipt and contact us immediately if the item is defective, damaged or you receive the wrong item, so that we can evaluate the issue and make it right.

WHAT IS YOUR SHIPPING POLICY?

We have 5 different delivery options:

Option                                                                                            Cost                                                  Time Line

1. Self Pick Up                                                                       (Free)                                                     Same Day​

                    2. CBD                                                                                 (100 Kes)                                Within 24hours on business days ​

                                                    3.Pick up mtaani (Nairobi Stations)                                   (140  Kes)                   Within 24hours on Business days                                           ​

         4. Home Delivery                                                                (350 Kes)                      Within 24hours on business days

5.Rest of Kenya                                                                          (350  Kes )                              1-2 Business Days​

      6. East Africa                                                                          (1000 Kes )                                    2-5 Business Days​

Note:

1.If you have a courier preference for the Rest of Kenya and East Africa Delivery options kindly specify in the order notes. 

2. We shall endeavor to send our your orders in the stipulated timelines but if we are unable

to do it we shall contact you to schedule it for the next business day or at next convenient date.

3. Kindly ensure your shipping details are correct especially your phone number. 

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